RETURNS FAQ

What is your returns policy?

  • Items must be returned within 14 days of receipt
  • Items must be returned unworn, undamaged and unused
  • Beauty lines and pierced jewelry cannot be returned for health and hygiene reasons
  • Shoes must be tried on indoors, please take care not to mark the soles or damage the shoe box
  • Footwear and accessories must be returned with the original branded boxes
  • Items must have all tags attached and the original packaging included
  • Beauty and cosmetic products cannot be returned
  • Orders with FREE SHIPPING will not be eligible for FREE RETURNS
  • We offer FREE RETURNS for eligible UK customers however you must obtain proof of postage just in case your order is lost on its way back to PUREMODUS.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

 

What do I do if my product is faulty or damaged?

If you receive a faulty item please return to us within 30 days of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning. You can do so by filling out a Customer Service form  here, and a member of our team will get back to you.

 

How long does it take to process my returns?

We aim to process your return ASAP, but on occasions, it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt and we will check this out for you.

 

How can I track the status of my return?

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-7 working days for the payment to show in your account, depending on the card issuer.

 

International returns?

International customers, please contact us and we can assist you.

Do you refund the delivery charge?

Once your return has been received and accepted by us or our partner sellers, your refund will be completed via the original payment method, excluding the delivery costs. 

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?.